Privacy Policy
Legal Disclaimers
Privacy Policy
Effective Date: January 13, 2026
Last Updated: January 13, 2026
1. Introduction
U.S. Waste Industries, Inc. ("U.S. Waste," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you:
- Visit our website (uswonline.com)
- Use our AI-powered tools and chatbots
- Contact us by phone, email, or web form
- Download our resources or subscribe to communications
- Engage with us on social media
- Enter into service agreements with us
By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill out contact forms or request quotes
- Download guides, reports, or resources
- Subscribe to our email newsletter
- Call our phone numbers
- Request SMS/text message updates
- Create an account or register for webinars
- Communicate with us via email or chat
This may include:
- Name and job title
- Company name and industry
- Email address
- Phone number
- Mailing address
- Facility location and size
- Waste types and volumes
- Compliance questions or project details
- Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and general location (city/state)
- Browser type and version
- Device type (desktop, mobile, tablet)
- Operating system
- Pages visited and time spent on each page
- Referring website or search terms
- Date and time of visit
- Clickstream data and navigation patterns
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Improve website functionality and user experience
- Deliver personalized content and advertisements
- Measure effectiveness of marketing campaigns
Types of cookies we use:
- Essential Cookies: Required for website functionality (login, forms, security)
- Analytics Cookies: Google Analytics and similar tools to understand site usage
- Marketing Cookies: Retargeting pixels (Google Ads, Facebook, LinkedIn) to show relevant ads
- Preference Cookies: Remember your settings and choices
You can control cookies through your browser settings. Disabling cookies may limit website functionality.
3. How We Use Your Information
We use collected information for the following purposes:
3.1 Service Delivery and Communication
- Respond to inquiries and quote requests
- Provide compliance information and technical support
- Schedule appointments and coordinate services
- Send project updates and documentation
- Process service agreements and billing
3.2 Marketing and Communications
- Send email newsletters and educational content
- Deliver SMS/text message updates (with your consent)
- Promote relevant services, guides, and resources
- Invite you to webinars and training events
- Share industry news and regulatory updates
3.3 Website Improvement and Analytics
- Analyze user behavior to improve website design
- Test new features and optimize user experience
- Understand which content is most valuable
- Identify technical issues and security threats
3.4 Advertising and Remarketing
- Display targeted ads on Google, Facebook, and LinkedIn
- Show relevant content based on your interests
- Measure ad performance and ROI
- Build lookalike audiences for marketing campaigns
3.5 Legal and Compliance
- Comply with legal obligations and regulatory requirements
- Respond to law enforcement requests
- Enforce our Terms of Service
- Protect against fraud, abuse, and security threats
- Defend legal claims
4. How We Share Your Information
4.1 We Do Not Sell Your Information
U.S. Waste Industries does not sell, rent, or trade your personal information to third parties for their marketing purposes.
4.2 Service Providers and Business Partners
We share information with trusted service providers who help us operate our business, including:
- CRM and Marketing Automation: GoHighLevel (email campaigns, SMS, lead management)
- Website Hosting and Analytics: Cloudflare, Google Analytics
- Advertising Platforms: Google Ads, Facebook Ads, LinkedIn Ads
- Communication Tools: Email service providers, SMS gateway providers
- Payment Processors: For billing and invoicing (if applicable)
These providers are contractually obligated to protect your information and use it only for services we authorize.
4.3 Operational Partners (After Contract Execution)
Once you engage us for services, we may share necessary information with:
- Transportation and hauling partners
- Treatment, Storage, and Disposal Facilities (TSDFs)
- Subcontractors and field service providers
- Regulatory agencies (as required for manifests and compliance reporting)
- Insurance providers (for liability and claims management)
Sharing is limited to information necessary to fulfill your service agreement.
4.4 Legal Requirements
We may disclose information when required by law or to:
- Comply with court orders, subpoenas, or legal processes
- Respond to government or regulatory inquiries
- Protect our rights, property, or safety
- Prevent fraud or investigate security incidents
- Enforce our Terms of Service
4.5 Business Transfers
If U.S. Waste Industries is acquired, merged, or sells assets, your information may be transferred to the new entity. You will be notified of any such change and your choices regarding your information.
5. Email and SMS Marketing
5.1 Email Communications
When you provide your email address, you may receive:
- Newsletters and educational content
- Compliance updates and regulatory alerts
- Service promotions and special offers
- Event invitations and webinar announcements
You can unsubscribe anytime by clicking the "unsubscribe" link in any email or contacting us at info@uswonline.com.
5.2 SMS/Text Message Marketing
By providing your mobile phone number and opting in, you consent to receive:
- Compliance alerts and deadline reminders
- Service updates and appointment confirmations
- Promotional messages and special offers
- Emergency response notifications
SMS Terms:
- Message frequency varies (approximately 2-4 messages per month)
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Text STOP to opt out anytime
- Text HELP for assistance
Opting in to SMS is not required to use our services.
5.3 TCPA Compliance
By providing your phone number, you expressly consent to receive marketing calls and text messages from U.S. Waste Industries using an automatic telephone dialing system or prerecorded voice, even if your number is on a Do Not Call list.
Your consent is not a condition of purchasing services from us.
6. Your Privacy Rights and Choices
6.1 Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Update your contact preferences
Contact us at info@uswonline.com to exercise these rights.
6.2 Opt-Out of Marketing
Email: Click "unsubscribe" in any email or email info@uswonline.com
SMS: Text STOP to the number you received messages from
Phone: Request removal from our call list when we contact you
Note: Opting out of marketing does not affect service-related communications (quotes, project updates, compliance documentation).
6.3 Cookie Control
Manage cookies through your browser settings:
- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Preferences > Privacy & Security
- Safari: Preferences > Privacy
- Edge: Settings > Privacy, Search, and Services
Opt out of advertising cookies:
- Google Ads: adssettings.google.com
- Facebook: facebook.com/ads/preferences
- LinkedIn: linkedin.com/psettings/advertising
6.4 Do Not Track Signals
Our website does not currently respond to Do Not Track (DNT) browser signals. You can control tracking through cookie settings and opt-out tools.
6.5 State-Specific Privacy Rights
California Residents (CCPA/CPRA):
You have the right to:
- Know what personal information we collect and how it's used
- Request deletion of your personal information
- Opt out of sale of personal information (we do not sell data)
- Non-discrimination for exercising your rights
Other States: If you reside in Virginia, Colorado, Connecticut, Utah, or other states with privacy laws, you may have additional rights. Contact us to exercise them.
To submit a privacy request: Email info@uswonline.com with "Privacy Request" in the subject line.
7. Data Security
7.1 Security Measures
We implement reasonable security measures to protect your information, including:
- Encryption of data in transit (SSL/TLS)
- Secure data storage with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection
- Firewall and intrusion detection systems
7.2 No Guarantee of Security
Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information. You provide information at your own risk.
7.3 Data Retention
We retain your information for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
- Maintain business records
When no longer needed, we securely delete or anonymize your information.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, including:
- Government agencies (EPA, OSHA)
- Industry associations
- Social media platforms
- Partner and vendor websites
We are not responsible for the privacy practices of third-party websites. Review their privacy policies before providing information.
9. Children's Privacy
Our website and services are intended for businesses and professionals. We do not knowingly collect information from individuals under 18 years of age.
If we discover we have collected information from a child, we will delete it promptly. If you believe a child has provided information to us, contact info@uswonline.com.
10. International Users
U.S. Waste Industries is based in the United States and our services are directed to U.S. customers. If you access our website from outside the U.S., your information may be transferred to, stored, and processed in the United States.
By using our website, you consent to the transfer of your information to the U.S., where privacy laws may differ from your country.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.
For significant changes, we will provide additional notice via email or prominent website notification.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:
U.S. Waste Industries, Inc.
Privacy Officer
4420 Jefferies Highway
Walterboro, SC 29488
Phone: 843-538-2601
Toll-Free: 800-669-9552
Email: info@uswonline.com
For privacy-specific inquiries: Use subject line "Privacy Request."
Last Updated: January 13, 2026
